Shipping Policy

1. Shipping Policy for PikaBoost 2（Pre-Order）

We kindly ask you to review the shipping policy for each country/region below.

Please note that actual delivery times after shipment may vary based on the destination and the selected logistics carrier.

Purchase Options Availability in Different Countries/Regions

Please refer to the list below to check the details:

Country/Region	Purchase option	Availability
United States	Essential Edition	Pre-order only
	Powerful Edition	In-stock purchase
	Powerful Edition Bundle	In-stock purchase
Japan, South Korea, Taiwan(China), Singapore, Malaysia, Thailand, Hong Kong(China), Macau(China)	Essential Edition	Pre-order only
	Powerful Edition	Pre-order only
	Powerful Edition Bundle	Pre-order only
Canada	Essential Edition	Pre-order only
	Powerful Edition	Pre-order only
	Powerful Edition Bundle	Pre-order only
United Kingdom	Essential Edition	Pre-order only
	Powerful Edition	In-stock purchase
	Powerful Edition Bundle	Pre-order only
New Zealand, Australia	Essential Edition	Pre-order only
	Powerful Edition	Pre-order only
	Powerful Edition Bundle	Pre-order only
Spain, Germany, France, Denmark,Austria, Czech Republic, Denmark,Greece, Hungary, Italy, Netherlands,Poland, Portugal, Romania, Slovakia	Essential Edition	Pre-order only
	Powerful Edition	In-stock purchase
	Powerful Edition Bundle	Pre-order only
Mexico	Essential Edition	Pre-order only
	Powerful Edition	In-stock purchase
	Powerful Edition Bundle	In-stock purchase

For Regions Outside the United States and Europe

This includes Canada, South Korea, Singapore, Taiwan (China), Hong Kong (China), Macau (China), Japan, Thailand, Malaysia, Australia, and New Zealand, is shipping now! (Specific types are available for Pre-Order only due to limited stock. Pre-order shipping starts on June 17th.)

Estimated delivery time for in-stock orders:

Orders placed are expected to ship within 2 business days.

Asia: 8-12 business days after shipment.

Canada, Australia and New Zealand: 14-20 business days after shipment.

(Please refer to the shipping list below for detailed logistics information.)

For pre-order orders:

Orders placed during the pre-sale phase will begin shipping on June 17th.

Asia: 8-12 business days after shipment.

Canada, Australia and New Zealand: 14-20 business days after shipment.

For the United States

Specific types are available for Pre-Order only due to limited stock. Pre-order shipping starts on June 17th.

Estimated delivery time for in-stock orders:

Orders placed are expected to ship within 2 business days.

For U.S. addresses: 12-15 business days after shipment.

For pre-order orders:

Orders placed during the pre-sale phase will begin local delivery after June 17th.

For U.S. addresses: 12-15 business days after shipment.

For European Countries

This includes Spain, the United Kingdom, Germany, France, Denmark, Austria, the Czech Republic, Greece, Hungary, Italy, the Netherlands, Poland, Portugal, Romania, and Slovakia. (Specific types are available for Pre-Order only due to limited stock. Pre-order shipping starts on June 17th.)

Estimated delivery time for in-stock orders:

Orders placed are expected to ship within 2 business days.

For European addresses: 5-10 business days after shipment.

For pre-order orders:

Orders placed during the pre-sale phase will begin local delivery after June 17th.

For European addresses: 5-10 business days after shipment.

2. Shipping Policy for PikaBoost 2（In-stock）

The following information of delivery times does not apply to pre-order orders.
During Pre-sale time, US dispatch starts on March 31, Europe on April 30.

Country / Region	Estimated Delivery Time	Shipping Cost	Handing Time	Logistic Carrier
United States	12-15 business days	Free Shipping (Orders ≥$99)	2 business days	FedEx / UPS / Canpar / Purolator / DHL /DPD / Local Post Service /SF Express
Japan	12 business days	Free Shipping (Orders ≥$99)
South Korea	12 business days	Free Shipping (Orders ≥$99)
Taiwan(China)	12 business days	Free Shipping (Orders ≥$99)
Canada	14-18 business days	Free Shipping (Orders ≥$99)
United Kingdom	12-15 business days	Free Shipping (Orders ≥$99)
New Zealand, Australia	20 business days	Free Shipping (Orders ≥$99)
Singapore	5-7 business days	Free Shipping (Orders ≥$99)
Spain, Germany, France, Denmark,Austria, Czech Republic, Denmark,Greece, Hungary, Italy, Netherlands,Poland, Portugal, Romania, Slovakia	10 business days	Free Shipping (Orders ≥$99)
Mexico	10 business days	Free Shipping (Orders ≥$99)
Hong Kong(China), Macau(China)	2-3 business days	Free Shipping (Orders ≥$99)
Malaysia	5-7 business days	Free Shipping (Orders ≥$99)
Thailand	10 business days	Free Shipping (Orders ≥$99)

3. Shipping Policy for LIVALL helmets

The following is the logistics timetable of LIVALL helmets.

*LIVALL helmets include BH60SE Neo, BH62 NEO, RS1, BH51T NEO, C20, BH51M NSO.

LIVALL helmets SHIPPING TIME

Country / Region

Delivery Time

Shipping Cost

Handing Time

Logistic Carrier

United States, Japan, South Korea,

Spain, Taiwan(China), Canada,

United Kingdom, Germany, France,

New Zealand, Denmark, Australia, Singapore,

Austria, Czech Republic, Greece, Hungary,

Italy, Netherlands, Poland, Portugal, Romania,

Slovakia, Mexico, Hong Kong(China),

Macau(China), Malaysia, Thailand

7 - 12 Days

Free

2 business days

FedEx / UPS / Canpar / Purolator / DHL /DPD /
Local Post Service /SF Express

4. Shipping Policy for Accessories

Smart Helmet Accessories: Smart helmet accessories include charging cables, liners, sunglasses, remote controllers and visors. All smart helmet accessories will be shipped within 2-5 business days after the order is placed.

PikaBoost 2 Accessories: PikaBoost 2 accessories include pikaboost2 remote controllers, mudguard and installation kit, tires and batteries. PikaBoost 2 accessories are currently available for pre-order. The shipping timeline for these accessories will align with the shipping schedule of the PikaBoost 2.

COSTS & DESTINATIONS

Thanks for shopping with livall.com International shipping might experience delay due to natural disasters or bad weather. to keep track of your order, contact user@livall.com so we can provide you the order's tracking number.

To ensure your package is delivered smoothly within our designated delivery timeframe, please make sure to enter your address accurately, including all necessary details. It is essential to use correct abbreviations and provide the correct street number, building, or apartment number for timely delivery.

Please note that if the provided address information is inaccurate or entered incorrectly during the purchase process, we cannot be held responsible for any lost, misplaced, or incorrectly delivered goods.

Our website, livall.com, ships to the following 26 countries and regions:

Asia: South Korea, Singapore, Taiwan (China), Hong Kong (China), Macau (China), Japan, Thailand, Malaysia Oceania: Australia, New Zealand North America: Canada, United States Europe: France, Spain, Germany, United Kingdom, Poland, Italy, Netherlands, Austria, Hungary, Greece, Romania, Denmark, Slovakia, Portugal

Order Processing Time

It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.

Generally, orders are shipped within 2 working days of order confirmation/payment. Orders made on the weekends might experience delay.

Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping courier

Normally we use the following express delivery: FedEx / UPS / Canpar / Purolator / DHL /DPD / Local Post Service /SF Express.

TRACKING

You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours (Click Here to Track Your Order). Please note: This may take longer during events or holidays.

Tracking information may take 48 to 72 hours to update.

If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

EXCEEDED DELIVERY TIME

Shipping may be subject to delays due to carrier delays, adverse weather conditions, supply constraints, high shipment volumes, or labor shortages. If your order is delayed, please contact us via email user@livall.com and we will verify the situation with the shipping company in time. Thank you for your understanding and support.

ORDER CANCELLATIONS AND CHANGES

Before shipping:

Order Cancellation / Change of Address / Replacements and Exchanges: NO charge

After shipping:

Please note! We cannot modify, block or cancel orders that have already been shipped.
If you refuse delivery and the order is returned to our facility, we will treat it as a return.
In this case we will refund the purchase price to your original payment method and we will deduct shipping costs if included, so please confirm the shipping address before placing your order.

ABOUT TAX

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

CONTACT US

Business Cooperation: sales@livall.com

User Experience: user@livall.com

Mon to Fri: 9am-6pm(PST)