I was in dire need of a replacement charging cord for my livall bike helmet. However, I was having issues ordering online, so I took a chance and reached out to the livall customer service team directly via email . I was pleasantly surprised when I received a timely response. I was provided with the correct link to place my order, and was able to successfully complete the order that same day. I just received my replacement charging cord a few days ago and I am very satisfied. I would definitely recommend their products.